Terms and Conditions
Last updated: January 31, 2025
These Terms and Conditions ("Terms") govern your relationship with Friendefi Inc., which does business as Qarrot, ("Qarrot", "we", "us", or "our") and your use of our services, including the www.qarrot.com website, the app.qarrot.com web application, the Qarrot iOS and Android mobile applications, and the Qarrot apps for Microsoft Teams, Slack, and Zoom (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Service.
1. Acceptance of Terms
By accessing or using the Service, you confirm that you are at least the age of majority in your jurisdiction and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
2. Use of the Service
You agree to use the Service in compliance with all applicable laws and regulations. You are responsible for all activities that occur under your account. You agree not to:
- Use the Service for any unlawful purpose;
- Transmit any harmful code or disrupt the integrity or performance of the Service;
- Attempt to gain unauthorized access to the Service or its related systems.
3. Account Registration
To access certain features of the Service, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for safeguarding your account credentials and for any activities or actions under your account.
4. Purchases and Subscriptions
If you wish to purchase any product or service through the Service ("Purchase"), you may be asked to provide certain information relevant to your Purchase, including your payment information. You represent and warrant that you have the legal right to use any payment method you provide. We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price, or suspected fraud.
For subscription-based services, your subscription will automatically renew at the end of each billing cycle unless you cancel it. You may cancel your subscription at any time by contacting us in writing at help@qarrotperformance.com at least 10 days prior to the next billing cycle.
5. Receiving, Spending, and Giving Points
Nature of Points
Points awarded through the Service are for recognition purposes only and hold no cash, monetary, or other value. Points cannot be converted into any currency and are non-transferable.
Earning Points
Points may be awarded to you by your organization for various reasons, including:
- Recognition of achievements.
- Celebration of employment milestones or anniversaries.
- Participation in incentive campaigns.
- Other reasons as determined by your organization.
The awarding of points is entirely discretionary and not obligatory on the part of your organization or any of its employees.
Awarding Points to Others
If permitted by your organization, you may have the ability to award points to your co-workers. The allocation of points you can award and the frequency of such awards are determined by your organization.
Redeeming Points
Accumulated points can be redeemed for digital gift certificates and other rewards (collectively, "Rewards") available through the Service. To redeem points, you must have a sufficient balance in your account corresponding to the desired Reward.
All redemptions are subject to:
- Availability of the selected Reward.
- Restrictions imposed by our suppliers.
- Verification of your point balance by us.
Once a Reward has been ordered, no changes, cancellations, exchanges, or refunds are permitted.
Restrictions and Limitations
We reserve the right to:
- Restrict the Rewards available for point redemption from any particular user account.
- Impose conditions or fees for point redemption as deemed necessary.
We assume no responsibility for any loss, damage, defect, injury, or expense related to any Reward, including if the Reward does not meet your expectations.
Termination and Point Forfeiture
Upon suspension or termination of your access to the Service, you will forfeit all accumulated points in your account. Points expire or become void as determined by your organization or as specified within the Service.
By participating in the points program, you acknowledge and agree to these terms and conditions regarding the receipt, distribution, and redemption of points.
6. Content
Our Service allows users to post, link, store, share, and otherwise make available information, text, graphics, videos, or other material ("Content"). Users are solely responsible for the Content they post and agree that such Content will not:
- Infringe upon any third-party rights, including intellectual property rights, privacy rights, or publicity rights;
- Violate any law, statute, ordinance, or regulation;
- Be defamatory, obscene, offensive, or promote discrimination, hatred, or harm against any individual or group;
- Contain unauthorized or unsolicited advertising, promotional materials, or any form of solicitation;
- Contain viruses, malware, or other malicious code.
By posting Content on or through the Service, users grant Qarrot a non-exclusive, worldwide, royalty-free license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content in connection with operating and providing the Service.
Qarrot reserves the right, but is not obligated, to monitor and review all Content posted by users. We may remove or disable access to any Content that violates these Terms or is otherwise objectionable, without prior notice and at our sole discretion.
Users agree to respect the intellectual property rights of others. Posting Content that infringes upon any third-party intellectual property rights is grounds for account termination.
If you become aware of any Content that you believe violates these Terms, please report it to us at help@qarrotperformance.com.
Qarrot is not responsible or liable for any user-generated Content. Users understand that by using the Service, they may be exposed to Content that is inaccurate, objectionable, or otherwise unsuited to their purpose.
7. International Purchases and Tariffs
Jurisdiction and Governing Law
Friendefi Inc. doing business as Qarrot (“Qarrot”) is a Canadian-based company that develops and sells cloud-based software to businesses worldwide. By purchasing Qarrot’s software, you acknowledge and agree that you are acquiring a product developed, maintained, and sold from Canada. All transactions with Qarrot are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Tariffs and Import Duties
The purchase price of Qarrot’s software includes any applicable tariffs or duties imposed by the Canadian government. However, this price does not cover any tariffs, duties, or taxes that may be imposed by foreign governments, including but not limited to the United States government.
Buyer’s Responsibility for U.S. Tariffs and Import Fees
If you are purchasing Qarrot’s software for use in the United States or any other jurisdiction outside of Canada, you acknowledge and agree that it is your sole responsibility to comply with any applicable import laws, regulations, and duties imposed by your country’s government.
Any tariffs, import duties, or taxes imposed by the U.S. government or any other foreign authority are the sole responsibility of the purchaser. Qarrot does not collect, remit, or assume responsibility for such charges.
You are encouraged to review applicable U.S. import regulations, including those provided by the U.S. Customs and Border Protection (CBP), to ensure compliance with current requirements.
No Liability for Foreign Tax Obligations
Qarrot is not responsible for any foreign tax obligations, customs duties, or tariff payments required in jurisdictions outside of Canada. You are advised to consult with a tax professional, trade compliance expert, or relevant authority in your country to ensure compliance with any applicable import requirements.
Changes to Tariff and Tax Policies
Tariffs and tax regulations are subject to change by foreign governments. Qarrot is not responsible for any additional fees or charges that may arise due to changes in foreign trade policies, customs regulations, or import duties.
Qarrot reserves the right to update these terms as necessary to reflect regulatory changes and to provide further clarity on international purchasing responsibilities.
By purchasing and using Qarrot’s software, you confirm your acceptance of these terms and conditions and acknowledge your responsibility for any applicable international duties and taxes.
8. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Qarrot and its licensors. The Service is protected by copyright, trademark, and other laws of Canada, the U.S., and other foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Qarrot.
9. Links to Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by Qarrot.
Qarrot does not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any external entities or individuals accessed through the Service.
By using our Service, you acknowledge and agree that Qarrot shall not be liable for any direct or indirect damages or losses caused by your use of third-party websites. You are responsible for reviewing the terms, policies, and privacy practices of any third-party website you visit.
If you encounter a link on our Service that you believe leads to inappropriate or harmful content, please report it to us at help@qarrotperformance.com.
10 . Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
11. Disclaimer
The Service is provided "as is" and "as available" without any warranties, express or implied. Qarrot does not guarantee that the Service will be uninterrupted, secure, or error-free.
To the fullest extent permitted by law, Qarrot disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You use the Service at your own risk.
Qarrot is not responsible for any loss, damage, or legal consequences arising from the use of the Service, including but not limited to financial losses, business disruptions, or legal compliance issues.
12. Limitation of Liability
In no event shall Qarrot, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses, arising out of or in connection with your use of the Service.
13. Governing Law
These Terms shall be governed and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Quebec, Canada.
14. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using the Service.
15. Contact Information
If you have any questions about these Terms, please contact us at help@qarrotperformance.com.
